Do you have a question about our matching clothing, sizes, or your order? Below you will find answers to the most frequently asked questions. Can't find your question? Then please feel free to contact us at info@unitywear.online.
Sizes & Fit
How do I choose the right size for the whole family?
On every product page, you will find a detailed size chart with exact measurements. We recommend measuring a well-fitting piece of clothing of your own or your child's and comparing it with the chart. Are you in doubt between two sizes for a child? Then we advise choosing the larger size so they can grow into it comfortably.
Can I combine different sizes in one order?
Yes, certainly! You can select and order every garment from our matching collections separately in the desired size and color. This allows you to put together the exact combination of sizes for father, mother, toddler, or teenager.
How do Unitywear garments fit?
Our clothing generally has a comfortable, regular fit. The clothing is designed to feel pleasant and relaxed for daily wear.
Ordering & Shipping
What are the shipping costs?
Shipping costs are calculated based on your delivery location and the total weight of your order. The exact costs are always displayed transparently on the checkout page before you complete your payment.
How can I track my order?
As soon as your package has been shipped, you will automatically receive a shipping confirmation via email with a Track & Trace link. You can use this to monitor the current delivery status of your package in real-time.
How are the garments processed and shipped?
As soon as your order is placed, it is carefully checked and packed for shipping. Once the package has been handed over to the carrier, you will immediately receive an email with a Track & Trace code to follow your shipment.
In which countries do you deliver?
Unitywear mainly delivers to families in the Netherlands, Belgium, and Germany, as well as selected other European destinations.
Returns & Cooling-off Period
What is your return policy?
At Unitywear, the legal 14-day cooling-off period always applies after receiving your order. You can try on the clothing at home. Items must be returned unworn, unwashed, and in their original condition.
How do I register a return?
Within 14 days of receipt, send an email to info@unitywear.online stating your order number and the items you wish to return. You will then receive specific return instructions and the correct return address from our customer service team.
Who pays for return costs?
The shipping costs for returns are for the buyer's account, unless it concerns a demonstrably damaged or incorrectly delivered item. Always keep your proof of shipment with the Track & Trace code in a safe place.
Contact & Support
How can I contact customer service?
Our team is ready to help you! You can reach us via email at info@unitywear.online. We aim to respond as quickly as possible.