Frequently Asked Questions

WHAT ARE THE SHIPPING COSTS?

Unitywear.online pays the shipping costs. So you don't pay any shipping costs.

* You will pay the shipping costs for returning your item, including track & trace.

route.

CAN I TRACK MY DELIVERY?

Yes, we ship all your items with Track & Trace. You can track your order via the

order status page, where you will receive a link by email once your order has been shipped.

It may sometimes take a while before the Track & Trace status is available.

WHAT IS THE DELIVERY TIME?

We do everything we can to deliver products quickly. If you order before 9 p.m. on weekdays,

order, we try to process your order the same day. We ship many of

our items directly from our suppliers. Therefore the average delivery time is

5-10 working days.

I AM NOT AT HOME DURING DELIVERY, WHAT SHOULD I DO?

If your package cannot be delivered, it will wait for you for 7 days at a DHL location

(Bpost for Belgian orders). You will be notified of this by the

driver, who will also indicate the pick-up location. After these 7 days DHL will send the item

back to our warehouse. If the package is not picked up, this is the

responsibility of the customer and we do not give refunds.

WRONG ADDRESS

It is the customer's responsibility to ensure that the specified

shipping address is correct. We do our best to process orders as quickly as possible

and ship, so there is always a small chance of correcting an incorrect shipping address.

Please contact us immediately if you believe you have an incorrect shipping address

given up.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages. If it

prevent your tracking from showing that your package has been delivered to your address, but you have

If you still have not received your order, please report this. 14 days after the indicated

DHL will investigate the delivery date and we will keep you informed until the

research has been completed.